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ORDER COMPLETION as of within 7 business days (usually sooner) |
Currently orders are completed and ready for shipping GUARANTEED within
7 business days* of payment cleared. (*Business days exclude holidays and weekends.) Note that your order
will most likely ship sooner than the scheduled time (not guaranteed).
The scheduled time frame given is the longest possible time it may take for your order to ship. (Orders over $150 may take slightly longer to be processed.)
While I pride myself on a quick turn around time (I know no one wants to wait forever for their bows!), rest assured that I still devote the necessary time to create top quality, handcrafted bows. While all BowBiz bows are handmade specifically for your order, I devote a LOT of time to creating these bows - and thus can complete orders quickly. Attention to detail and high quality is a priority and is never compromised! |
Shipping Details
| Destination | Method (depends on size of order) |
Estimated Arrival Time Once Shipped |
| Canada | Other Lettermail, Parcel Post or Expedited Parcel |
2-4 business days* |
| USA | Light Packet Air, Small Packet Air or Expedited Parcel |
4-10 business days* |
| International | Light Packet or Small Packet International Air |
Please contact us for details |
Bows usually arrive on the early side of the time frame given
Shipping Costs
| Order Size | Shipping Cost: USA & Canada |
Shipping Cost: International* |
| $0.01-24.99 | $4.99 | + International Surcharge* |
| $25.00-$39.99 | $5.99 | + International Surcharge* |
| $40.00-$74.99 | $6.49 | + International Surcharge* |
| $75.00 and over | FREE SHIPPING | Please contact us |
Packaging
All bows are individually wrapped and gently encased in tissue paper within a sturdy box. Bow boxes are then further encased in an envelope or kraft wrap, depending on order size. These precautionary measures help to ensure that your precious bows arrive uncrushed and ready to wear in the finest of form.
International Orders*
BowBiz will ship to the following international countries only: Australia, Austria, Belgium, Denmark, Finland, France, Germany, Greenland, Iceland, Ireland, Italy, Japan, Latvia, Netherlands, New Zealand, Norway, Sweden, Switzerland and United Kingdom. Free shipping does not apply to international orders.
* All international customers (outside of USA/Canada) must add an International Shipping Surcharge (CLICK HERE) to their cart before checkout. If International Shipping Surcharge is overlooked, customer will be invoiced for it separately. Orders cannot go into the production queue until full shipping is paid. Customs duty, if applicable, is the sole responsibility of the person receiving the shipment. BowBiz cannot be held responsible for customs charges and/or delays.
General
Orders are guaranteed to be completed within the promised "Order Completion" timeframe and are shipped in a timely manner. Any unforseen delays or costs at customs are beyond my control, however I have not experienced any customs issues yet. BowBiz cannot be held responsible for orders that are lost, stolen or mishandled en route. I have had no problems with deliveries, however if you wish shipping insurance and/or a tracking number, please contact me for a quote.
All prices listed throughout this site are in USD.
Inventory
I do my best to keep inventory up-to-date. Once an item is sold out, I immediately disable it. However, there is always the remote possibility that, due to demand/sales, an item has not been updated quickly enough prior to an ensuing sale. If such an overlap should occur and an item you have ordered is suddenly (unforeseen) out of stock, I will immediately contact you and resolve the situation.
As with all dog toys and accessories, it is up to you to ensure your pet's safety and well-being. BowBiz cannot be held responsible for any accident or injury that may result from the use of our bows. I do my best to make all products as safe as possible, because I care about your furbabies!
It is my aim to make your shopping experience a good one!
Returns
It is my goal to have you 100% satisfied with the items you have purchased. If you have any concerns, please contact me at info@bowbizdogbows.com immediately to allow us to resolve your problem. If I cannot resolve your issue to your satisfaction,
or if you wish a refund, I will issue a Return Authorization Number. Please return your item unused and in its original condition, within 7 days from the date you receive it and with your Return Authorization Number. All sales will be considered final on the
8th day.
Return shipping is the responsibility of the customer. All returns must contain a Return Authorization Number issued by BowBiz.
If you qualified for the free shipping offer at checkout, actual shipping fees will be deducted from your refund.
Due to their nature, all custom bows are non-refundable. This includes Alphabet Bows and any bows not pictured on my website. Due to the time consuming nature of handcrafted items, I will refund all but a 20% restocking fee and your shipping fees.
Items must be returned unused and in their original condition.
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