Check Order Status
To check your order status, you can simply log in to your account and see the latest updates.
You will see when it is being worked on, when it is being packaged, when it has shipped (with all shipping details),
and when you can expect delivery.
Simply log in to your BowBiz account, click the "My Account" link on the top left of the page to access all your order details
plus your history of previous orders.
Helpful Note: To avoid disappointment, it's always good to check the current "Order Completion" time found on the Shipping Page.
What does my Order Status mean?
There are 5 stages your order will go through. You will see one of the following 5 stages listed on your order.
Here is a definitive list of what is the four stages of Order Status mean.
You will already have received a Confirmation Email advising you that your order has been received.
Your order has now been placed in the production queue, has been allotted a space in the 'to be created' list and
will be handmade in turn. Your order is guaranteed to be shipped within the promised Order Completion time frame.
Currently Being Worked On:
Your order is currently being worked on. Ribbons are being cut and embellishments are being laid out. Your bows are being handmade specifically for your order. Once completed, your bows are receiving two coats of stiffener, drying, being fray treated
and so on. Once your order reaches "currently being worked on" status, it is usually shipped within 1-3 business days.
(If your order is over $100, this stage may take slightly longer.)
Ready for Packaging:
Your order is complete and bows are being given a final check, then being individually wrapped ready to be placed in shipping box. Extras (such as grooming bands, barrettes, etc) are being added. When your order is marked "Ready for Packaging",
it usually ships anywhere from 1-2 business days and occasionally the same business day.
Ready to Ship:
Your order is complete, packed, labelled and ready to go! When your order is marked "Ready to Ship", it usually ships the same or following business day, depending on mail pickup times.
Your order has been shipped. You will always receive an email advising you of this, including details such as exact shipping time and generally an estimated delivery time frame. You can also access all this information by logging in and checking your order. All your previous order history and their details remain on your private file for you to view at any time.
NO EMAIL NOTIFICATION?
If you did not receive your automatically generated email for your "order confirmation" (at the time you placed your order)
or your "order shipped" email (at the time your order shipped), this could be for one of the following reasons:
- your email address was entered incorrectly; or
- the notification emails went to your spam/junk mail folder
After checking for these 2 problems, if you are still unsure of the status of your order, please contact me and I will be happy to help you out. Emails are always answered within 24 hours. Please provide an accurate email address - if there is a typing error in your email address or the address is not valid, I cannot get a response to you.